Schlagwort-Archive: write

Finding the Right Balance



What is freedom of expression? Without the freedom to offend, it ceases to exist. 
― Salman Rushdie 
I am a long-time supporter of beBee USA.  I believe that it has the potential to become the world's premier social media networking and digital self-publishing platform, and I have been outspoken in its promotion and defense. ("Rival Blogging Platforms: beBee Enters the Fray")

However, I am not a beBee "fan" — in the sense that I do not identify so closely with beBee ownership and management that I am moved to take umbrage when someone criticizes the platform or the members of what we all like to think of as the beBee community.

For although I recently accepted a designation as a beBee "Brand Ambassador", I am not so starry-eyed over being such that I feel bound to swarm to the defense of the platform's perceived honor, whenever someone chooses to denigrate it, whether justifiably or otherwise. Especially when such a defensive swarm takes on the flavor of mob action.

For more than a few decades, I've remained stubbornly committed to the principles of free speech and expression. And I try — really hard and especially as a writer — to maintain that commitment, even when I read things with which I vehemently disagree.

One of the main reasons I've been so strongly attracted to beBee as a networking and self-publishing platform is that it is much more open and tolerant of a wide variety of opinion and styles than most competing platforms — in particular, LinkedIn where users are constantly told by other users that certain forms of expression are "not professional" or "too political" or "unacceptably disruptive." 

Consequently, I was dismayed recently to witness an acrimonious exchange on a user's post (call him Author X) and what seemed to me to be an ensuing foray into the territory of censorship and the restriction of free expression.

Everyone is in favor of free speech …  but some people's idea of it is that they are free to say what they like, but if anyone else says anything back, that is an outrage. 

—  Winston S. Churchill 
For me, the most disturbing aspect of the situation in question was that it occurred on Author X's post, not on the post of any of those who disagreed with him and who eventually banded together to report and ask for the deletion of his comments from the discussion thread.

Let's be very clear. I personally disagreed with a number of the assertions made by Author X in his post, and with several of the points that he made in reply to comments in the discussion thread. I especially took exception to what appeared to me to be his intentionally provocative stance and haughty and arrogant manner of expression.

However, keep in mind that, in this particular case, Author X did not 1) enter the comments thread on another author's post and  2) was, in the main, answering criticisms made in the comments thread of his post. The upshot is that Author X was not disrupting anyone else's conversation, other than his own. 

And as far as I could tell, the sum-total of the substance of the complaints echoed by members of the mob that formed was, to quote from another context a writer-friend of mine and fellow Beezer, Kevin Pashuk,

The complaints are on the order of, "He started it by striking back, when I hit him …  

— Kevin Pashuk on beBee

Which is a pretty good fit for what happened in the case in question. question. 

Author X made what some people readers felt were unfair and derogatory remarks about beBee and some of its Brand Ambassadors. In response, a slew of people jumped onto their high horses and headed into verbal battle in defense of beBee's honor. And they were met in return with, by any reasonable standard, a volley of provocative and insulting replies.

Now, we can discuss ad infinitum what constitutes an abusive statement and what does not. And we can debate how many people need to dance on the head of an I'm-offended pin before a "higher power" needs to step in. But that would be to miss my point entirely.

My point is that, when we're talking about freedom of expression, it doesn't matter how verbally abusive the statements in question may or may not be. For it is only when we are dealing with speech that we detest or find exceedingly offensive, that we need to worry about protecting freedom of expression.

It's now very common to hear people say, "I'm rather offended by that." As if that gives them certain rights. It's actually nothing more… than a whine. "I find that offensive" … has no meaning; it has no purpose; it has no reason to be respected as a phrase. "I am offended by that." Well, so fucking what…

—  Stephen Fry writing in the Guardian

I suggest to you that a person is "abusive" on social media when he or she :

a) Posts a comment on another's article that aggressively seeks to attack the author of the article personally, or

b) Repeatedly posts comments on the articles of others, which comments are clearly intended to be disruptive, and refuses to cease and desist when asked to do so, or

c) Posts statement or comments that exemplify prejudice and hate, and which are derogatory and defamatory in respect of race, ethnicity, religion, gender, sexual orientation, physical attributes, or mental disabilities.  

But a person is not abusive when he or she says or publishes statements that we simply don't like or which make us personally uncomfortable or with which we strongly disagree.

And I suggest to you that the way to deal with people whom we find unpleasant, but who do not cross the line into genuinely abusive rhetoric or disruptive action on social media, is simply to ignore them, their posts, and their comments. (See my previously published "On the Limits of Free Expression")

That someone has the right to do a thing does not mean it is the right thing to do…

― G.K. Chesterton
Understand that I am not in any way defending Author X. In fact, what I saw in his end of the exchange was a deliberate provocation, with, I believe, the goal of eliciting precisely the response that ensued, all in the service of proving a point about beBee and its team boosters.

It is both unfortunate and ironic that Author X got exactly what he was looking for and what he felt he needed in order to make his point.

Without a doubt, some people seem driven on social media to repeatedly cross over the boundaries of civil conversation. Indeed, some appear to enjoy picking fights. But the goal for the rest of us needs to be to strike a balance in our response.

When the rhetoric gets rough, and the exchange becomes essentially nasty, that is not the time to respond with a team (read "mob") mentality.  It is not the time to seek to quash an "opponent's" right to free expression. Rather, it is a time to take a deep breath and recommit ourselves to protecting free speech and expression.

To do anything less, especially to fall into a group or mob mentality in such matters is to set a dangerous precedent.  Since who is to say when the "team" might change its collective mind about what is and what is not acceptable and decide to quash your  —   or my —   right to free expression?  — Phil Friedman


Postscript:  BeBee CEO, Javier Camara Rica, has numerous time said that there is a place for everyone on beBee. As I and another writer-friend of mine, Jim Able, can attest, beBee practices what Javier preaches. (See, for example, "Floats Like a Butterfly, and When It Counts… Stings Like a Bee")

BeBee has to date been imbued with a high level of tolerance and respect for differing, sometimes even alien modes of expression. It is beBee's strength and, I might add, its distinguishing characteristic and main hope for eventual predominance on the social media field of combat. 

My sincere hope is that, in our enthusiasm for all that is good and great about beBee, we do not inadvertently undermine what is beeing accomplished. And I invite you to join me in a conscious effort to avoid falling into an intolerance born of enthusiasm, one that leads us to tar and feather those who break with the perceived party line.— PLF


Author's Notes:  If you found this post interesting and worthwhile and would like to receive notifications of my writings on a regular basis, click the [FOLLOW] button on my beBee profile. Better yet, elect there to follow my blog by email. As a writer-friend of mine says, you can always change your mind later.

Should you be curious about some of my other writings on social media, you're invited to take a look at the following: 

"On Trees, Trolls, Trust and Truth" 

"Self-Ascription, Self-Certification, and Snake Oil"

"BeBee vs beBee: Differentiation Thru Conversation"

Please feel free to "like" and "share" this post and my other articles — whether on beBee, LinkedIn, Twitter, Facebook, or Google+, provided only that you credit me properly as the author, and include a live link to my original post. 


About me, Phil Friedman:  With 30 some years background in the marine industry, I've worn numerous hats — as a yacht designer, boat builder, marine operations and business manager, marine industry consultant, marine marketing and communications specialist, yachting magazine writer and editor, yacht surveyor, and marine industry educator. I am also trained and experienced in interest-based negotiation and mediation.

In a previous life, I was formally trained as an academic philosopher and taught logic and philosophy at university.

Before writing comes thinking.  ( The optional-to-read pitch) :   

As a professional writer, editor, university educator, and speaker, with more than 1,000 print and digital publications, I've recently launched an online program for enhancing your expository writing: learn2engage — With Confidence. My mission is to help writers and would-be writers improve their thought and writing, master the logic of discussion, and strengthen their ability to deal with disagreement… all of which I have found to be natural precursors to improved writing.

Phil Friedman
Writer/Editor – Marketer – Ghost Writer – Marine Industry Consultant • Port Royal Group

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Innovation starts with your users…

The best advice I ever received when I was looking to start a consulting business was this:

“To guarantee success, find a need and fill it.”

There is no value in creating products or services for which there is no need. On occasion, an organization will come up with a game-changing product and redefine a whole industry, such as RIM in the early days, replacing pagers with email anywhere, and Apple with its iPhone and iPad, which brought smart devices to the masses. But, for the most part, the businesses that thrive are those who have mastered the ability to identify a need and fulfill it.

It is evident that they excel at anticipating what their customers would need, and when. They have essentially put themselves in the place of the user, and walked through what a successful experience would be. Interacting with these organizations is uncannily intuitive. The website is informative, expectations are clearly defined, there are no unpleasant surprises, and if it is a product, you could likely hand it to a child and they would be able to figure out how to get started.

As you read this, I’m sure you are remembering your own experiences in dealing with companies offering this type of product or service. This may be anything from the great little restaurant you frequent or the car dealer you have bought a second or third vehicle from because you loved the service.

But not all businesses are thriving.

There are far too many companies, service organizations, and manufacturers more concerned with numbers, and specifically how high can their sale numbers reach in the next quarter, than they are with the experience of their customers in interacting with their products.

No one will deny that Apple has made a huge impact with the iPad. Even if you are not an Apple fan, you can’t deny the device is simple to use. I can hand mine to a 3-year old and she will flick and swipe at the screen like a pro to find her games and books.

I got an iPad for my parents (who are in their eighties). A week later, they wanted to buy a second one so they don’t fight over who gets to use it. These devices have opened up a whole new world of opportunity and discovery from the comfort of their La-Z-Boy recliners.

And the best part (for me), I have barely spent mere moments providing them with tech support. When you consider that I’ve had to help them with setting up almost every other device (i.e. their first computer, programming numbers into phones, setting up HD television, replacing the 8-track player with an iPod) this is almost a miracle.

In my role as a CIO, I get to preview and try a lot of different devices, software applications, and computer hardware. I admit that much of what I see leaves me underwhelmed, like the array of slate devices that have come my way recently.
I also know that I would never, ever recommend that my parents use one of these other slate devices.

The iPad comes with the Apple ecosystem. The iPad, while intuitive to use, is like celery – designed to move the dip (or in this case the experience) from the bowl to your mouth. A lot of the other devices are like celery without the dip. The experience runs out of steam pretty quickly.

I am remiss to quote yet another saying by Steve Jobs, but the following is fitting of the streamlined user experience and device capabilities of the iPad:

“You’ve got to start with the customer experience and work backwards for the technology.” (WWDC 1997)

So what can an IT leader learn from this?

It would seem that many of us in IT leadership missed the class on customer experience:

We have a service catalogue but have never defined what a successful experience would look like.
We ask our users to use products and services that we ourselves would never incorporate into our own department.
We launch new technology initiatives without ever consulting the people who will actually have to use the new system.
We get defensive when we are questioned about missing functionality or dismissive when new features are suggested that we didn’t think of.
And on and on…
It doesn’t sound very nice to be a customer of this type of an IT department but, unfortunately, many of our users have these experiences daily.

What is different though is that given the influx of personal devices and cloud- based applications and services, our users now have a choice. For example, marketing departments can set up a contract with and completely end run your department.

Don’t think it isn’t happening, or won’t happen to you, so let me suggest something:

It’s time to change the way IT is done in your organization.

Dust off your service catalogue; sit down with your team. Take each of these services and discuss what a successful user experience would look like. It’s not about what’s most convenient for your team, but what would make the user experience the best it could possibly be. Talk about how you are going to make it happen. Then do it.

If you start at the end, you are leveraging proven wisdom for running a successful organization.


Note: A version of this post by the author previously appeared on the IT World Canada website.

Images:  Used under Creative Commons license

About the Author:

I’m the Chief Information Officer for Appleby College, in Oakville, Ontario Canada, where my team is transforming the delivery of education through innovative application of technology. I'm also a beBee Brand Ambassador.

I'm convinced that IT leadership needs to dramatically change how IT is delivered rather than being relegated to a costly overhead department.

In addition to transforming IT in my role as CIO, I look for every opportunity to talk about this… writing, speaking and now blogging on BeBee ( , LinkedIn, ITWorld Canada, or at

I also shoot things… with my camera. Check out my photostream at 
IT – Information Technology
Kevin Pashuk Kevin Pashuk
Chief Information Officer – Appleby College/ beBee Brand Ambassador • Appleby College and beBee

Visit the Kairos webiste